FAQs about renting an instrument
Where do I pick up my instrument?
If your student is studying with a CYM teacher, your teacher will have an instrument ready for you at your lesson. Also, prior to the start of the orchestra class in the fall, CYM delivers instruments for use in school orchestras directly to each school. For all other situations (renting mid-year, changing size, exchanging for repair, or returning an instrument), please call 724-935-0505 or email firstname.lastname@example.org to make an appointment with a member of our staff at our Wexford location at 120 Lake Drive.
Please keep in mind faculty members are unable to step away from their teaching to assist drop-in clients with rental questions. Rental customers are encouraged to make an appointment with a staff member prior to their visit to ensure prompt service.
How do I care for the instrument?
Keep your instrument from experiencing extremes of temperature or dryness. Protect the instrument, especially the bridge, from accidental knocks and blows. Do not leave it in a car for any length of time at any time of year, and be sure to store it away from heating vents or radiators. Loosen the bow completely before putting it in the case.
How do I know what size to get?
Each person is built differently and often the only way to know the correct size is to try a few instruments with a qualified instructor. Orchestra directors generally conduct fittings at school and provide that information to families.
What materials purchased separately will I need in addition to the instrument?
Violinists and violists require either a shoulder sponge or shoulder rest, guitarists will need a footrest, and cellists will need an endpin strap, in addition to specific materials requested by your orchestra director (books, a stand, etc.). These items are available for purchase.
What if the instrument breaks?
Damage requiring the attention of a repair person is the responsibility of each family. CYM offers a maintenance plan which helps cover the cost of future repairs, usually 35% of an instrument's retail value. For instance, for a $500 guitar, the maintenance plan would cover up to $175 per repair. While an instrument is away for repairs, CYM provides a replacement instrument for students’ use.
What is rental equity?
Rental equity is a benefit which allows a CYM rental client to use up to 30% of their total rental fee paid to date toward the purchase of a full size instrument. Accumulated equity may be used at any time to cover up to 30% of the purchase price of a new instrument.
How do I return my instrument?
Please call our Wexford location at 724-935-0505 or email email@example.com to let us know you’d like to stop renting and set up a time to meet a member of our staff. Unfortunately, we cannot accept “drop-offs” and clients must meet a staff member in person. Since faculty are not able to step away from their teaching to assist clients, we encourage you to make an appointment!